Shipping policy

All orders at Hiluco are currently eligible for free shipping. Delivery estimates vary depending on the final destination. Please refer to the automatic shipping notification specific to your order for tracking information and delivery estimates. 

Shipping policy

Most artworks leave our studio within 6-9 business days after an order has been placed, but we ask that you please allow up to 14 business days before contacting customer support. Orders placed on weekends or public holidays are processed on the next business day.

Customs duties and taxes

Please be aware that delays may be imposed by your country’s customs clearance. Hiluco is not responsible for paying any fees or rates charged by customs. These charges are the customer's responsibility.

Delayed or lost orders

A parcel is considered lost after it has been in the postal system for a period of 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less time to be delivered, we are unable to dispatch a replacement until this period of time has elapsed. 

If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

If you have a question about a specific order, don’t hesitate to reach out at shopify@hilu.co.

Thanks so much for your support!